Information
At Capital KAir, we know air conditioning can sometimes be confusing. We've compiled answers to common questions to help Canberra homeowners and businesses make informed decisions about their systems.
Frequently Asked Questions
We believe in transparency and providing you with all the information you need. Our team at Capital KAir is dedicated to offering reliable air conditioning services, and we're here to answer your most common queries. From routine maintenance and hygiene cleaning to new installations and specialist referrals, we're here to help you understand your options.
Are there any tips or important things people often forget about when it comes to their air conditioning?
Because your heating and cooling system works quietly behind the scenes, it’s easy to overlook its maintenance until something goes wrong. Regular maintenance may help maintain system efficiency, reduce the risk of drainage issues, and contribute to cleaner indoor air and comfort.
Four commonly overlooked areas:
- Keeping the evaporator coil clean.
- Maintaining clear space around the outdoor unit.
- Inspecting exposed pipe insulation for deterioration.
- Checking that drainage components remain clear and functioning properly.
What is the difference between a routine clean and a deep clean?
A routine clean focuses on cleaning the filters and carrying out basic checks to help keep your system operating smoothly. A deep clean goes further by thoroughly cleaning key internal components, including the evaporator coil, fan, and drainage areas, where dust, moisture, and biological growth can build up over time. This service is designed to help maintain cleaner airflow, support system performance, and improve overall indoor comfort.
How often should air conditioners be cleaned in Canberra?
Most residential air conditioners benefit from regular cleaning and maintenance. Many manufacturers recommend professional servicing at least every 12 months, although the ideal frequency can vary depending on system usage, environmental conditions, and the type of system installed. Canberra's seasonal dust, pollen, and heavy heating and cooling demands can contribute to the accumulation of debris over time. We can assess your system and recommend a maintenance schedule suited to your needs.
Can you repair my broken air conditioner or top up the refrigerant gas?
We specialise in installations, hygiene cleaning, and preventative maintenance services. We do not provide fault diagnosis, refrigerant regassing, or mechanical repairs. If your system requires these services, we can refer you to trusted trade professionals.
My system is leaking water inside the house. Can you fix this?
Indoor water leaks can have several causes, including blocked drainage components or other system issues. We can inspect and perform preventative cleaning of accessible drainage components as part of our maintenance services. If repairs or specialised fault diagnosis are required, we'll happily connect you with trusted trade professionals.
What important things do customers need to know before choosing someone to look after their air conditioners?
When choosing an air conditioning service provider, consider whether they:
✔ Hold the appropriate licences and authorisations required for the work they perform.
✔ Clearly explain what services are included and what falls outside their scope.
✔ Provide transparent pricing and communicate openly throughout the job.
✔ Take pride in neat, professional workmanship and respect for your property.
Are you licensed to install new air conditioning systems?
Yes. We perform installations and services within our licensed scope and in accordance with applicable industry requirements.
What brands of split system air conditioners do you install?
We install a range of reputable split system brands, including models from leading manufacturers such as Daikin, Mitsubishi Electric, Mitsubishi Heavy Industries, Fujitsu, and Panasonic. We'll recommend a system based on your property's requirements, budget, and preferred features.
What size split system do I need for my room?
The right size depends on more than just the room's floor area. Factors such as ceiling height, insulation, window orientation, and how the space is used all influence the appropriate system size. We can assess your space and recommend a system that's properly sized for your heating and cooling needs.
How long does a standard high-wall split system installation take?
Most standard high-wall split system installations take around 3 to 5 hours to complete. The exact timeframe depends on factors such as the installation location, accessibility, and any additional work required. We'll provide an estimated timeframe before work begins.
Will a new installation void my existing house structure or unit warranty?
Our installations are carried out in accordance with applicable Australian Standards and manufacturer requirements. Warranty terms can vary between manufacturers and builders, so if you have any concerns about your property's existing warranties, we're happy to discuss them before installation.
Do you install whole-house central ducted air conditioning systems?
Yes. We install whole-house central ducted air conditioning systems up to 18kW for homes across Canberra and the ACT. We'll assess your property's size and layout and recommend a system that's appropriately suited to your heating and cooling requirements.
Do you provide multi-head split system installations?
No, we do not provide multi-head split system installations. Our installation services focus on single-head split systems and ducted systems within our service scope.
In many homes, separate single-head split systems or a ducted system may provide a more suitable solution depending on the property's layout and your heating and cooling requirements. We're happy to discuss your options and recommend the approach that best suits your needs.
Why do customers choose Capital KAir?
Customers choose Capital KAir because they value dealing directly with the business owner, receiving straightforward advice, and working with a specialist who focuses on quality installations, professional hygiene cleaning, and practical preventative maintenance.
Need more answers?
If you haven't found the answer you're looking for, please don't hesitate to contact us directly. Our friendly team at Capital KAir is always ready to assist you with any air conditioning queries.